Shipping policy

Shipping Policy

Last Updated: September 16, 2026

Thank you for shopping with The Healthy Pepper. We work hard to get your health and wellness products to you safely and as quickly as possible. Please review the following information regarding order processing, shipping, delivery, and damaged or missing packages.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed and payment has been successfully received.

Business days are Monday through Friday, excluding major U.S. holidays.

During sales, promotions, product launches, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Any free-shipping promotions or discounted shipping offers will be subject to the terms displayed on our website at the time of purchase.

Estimated Delivery Times

After your order has been processed, standard domestic shipping generally takes approximately 3–7 business days.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, service interruptions, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, it will be emailed to the email address provided during checkout.

Please allow up to 24–48 hours after receiving your shipping confirmation for the carrier’s tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at customerservice@thehealthypepper.com.

We will make reasonable efforts to update your address before shipment, but we cannot guarantee that changes can be made after an order has been submitted or processed.

The Healthy Pepper is not responsible for orders delivered to an incorrect address supplied by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery process.

If your tracking information shows that your package was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around your property, mailbox, parcel locker, front desk, or other secure delivery locations.
Check with household members or neighbors who may have accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us if you are still unable to locate your order.

We will make reasonable efforts to assist with carrier claims and locating missing shipments. However, we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

Damaged Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, defective, or incorrect, contact us as soon as possible at customerservice@thehealthypepper.com.

Please include:

Your order number
A description of the issue
Photos of the damaged product
Photos of the shipping packaging and shipping label, when applicable

This information helps us investigate the issue and determine the appropriate resolution.

Please do not discard damaged products or packaging until we have reviewed your claim, as the shipping carrier may require photographs or additional information.

Missing or Incorrect Items

If your order arrives with an incorrect product or an item is missing, please contact customerservice@thehealthypepper.com with your order number and details of the issue.

We will review the order and work to correct verified fulfillment errors.

Multiple Shipments

Some orders may contain products that ship separately or from different fulfillment locations. As a result, you may receive multiple packages for a single order.

When available, separate tracking information will be provided for each shipment.

Receiving one package does not necessarily mean that your entire order has been delivered.

Shipping Delays

Shipping and delivery estimates are provided as a convenience and are not guaranteed.

The Healthy Pepper is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier service disruptions, incorrect addresses, holidays, or other unforeseen events.

We will make reasonable efforts to assist customers when shipping issues occur.

Returns and Refunds

Returns and refunds are governed by our separate Refund & Return Policy.

Please review that policy for information regarding return eligibility, time limits, refunds, and other return requirements.

Questions about an order or shipment can be sent to:

Customerservice@thehealthypepper.com

United States

Email: customerservice@thehealthypepper.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

By placing an order with The Healthy Pepper, you acknowledge that shipping and delivery dates are estimates and that delays may occasionally occur due to circumstances outside our reasonable control.